Customer Care

Our Mission: To enhance your memory upgrading experience by providing high quality upgrades at a price you can afford, a product you can trust, and a service you can depend on. Every product you see on our website is physically in-stock in our warehouse. If you can place the product in your shopping cart and complete the checkout that means that the product is available for immediate shipment. If by any chance we miscounted, we will either drop ship the product directly from the manufacturer or upgrade your shipping method for an on time delivery.

Our pledge to our valued customers: To provide high quality memory to consumers and resellers with the highest level of integrity and quality of service in the computer memory mail order and distribution industry. Cutting edge upgrades and unmatched customer service is what makes us special. Memory Suppliers, Inc. is focused on being "The Leader in the Latest Technology Upgrades." We do not proclaim to be the biggest company online, but we are positive the "big boys" won't even come close to us in service quality and outstanding pricing.

Quick Company Facts:

• Established: December, 1999.
• Company Size: 47 hard working individuals working together to ensure each and every customer's complete satisfaction. If you are looking for a rewarding career in a friendly, warm office environment, we are hiring.
• Client Base: over 750,000+ satisfied customers.
• Our daily goal is to earn our customers' respect, repeat business, and referrals.
• First technology upgrade firm to offer free shipping "both ways."
• Donated over $100,000 to local and national charities i.e. Susan G. Komen For the Cure Breast Cancer Research Foundation and Children's Defense Fund.

Customers:

• We are proud to call every Fortune 1000 company a repeat customer.
• We have shipped high quality upgrades to consumers in over 95 countries.
• We proudly serve every branch of the US Government including the Marines/Navy/Army, CIA, NASA, FBI, and FDA.
• 1000's of Universities including Harvard, MIT, UCLA, Stanford, and University of Chicago.
• 1000's of School Districts, Counties, Hospitals, Churches, and Non-Profits.

Contact Information:

Our friendly phone sales and support team is available from 7:00AM to 8:00PM CST Monday through Friday and 9:00AM to 5PM CST Saturday.

Company Details:



Memory Suppliers, Inc Federal Tax ID: 36-4428318
Our W-9 Form is available online.
GSA Contract: GS-35F-0408U
D&B DUNS Number: 043080584
ASI Number: 267448

Toll Free Sales and Support Line:
Local Phone:
Fax:

Emails are answered daily normally within 2 hours of receipt from 7AM to 6PM CST Monday - Friday.

Pre-Sale Questions:	sales@memorysuppliers.com
Technical Support and Customer Service Questions:	support@memorysuppliers.com
Return Merchandise Authorization (RMA) Questions: All Return Merchandise Authorization requests/status updates are provided via email only to insure fast processing and accuracy.	rma@memorysuppliers.com
Quantity Discounts:	discounts@memorysuppliers.com
Purchase Orders:	po@memorysuppliers.com
Custom Imprinted Product Sales:	custom@memorysuppliers.com
Vendors: If you would like to sell your products to Memory Suppliers, please email us your pricelist.	purchasing@memorysuppliers.com

Payment Options:

Available Payment Methods: Visa, MasterCard, American Express, Discover, eChecks, Checks, Money Orders Wire Transfers, Cash On Delivery (COD), Purchase Orders, PayPal, and Google Checkout Payments.

Checks and Money Orders:

If paying via check or money order please send payment payable to "Memory Suppliers, Inc.":



Purchase Orders:

Memory Suppliers accepts all Government, Educational, and Corporate Purchase Orders. Net 30 day terms are granted immediately and 60-90 day terms are available.

Please fax your signed PO to . If you have any questions, contact us toll free at or via email at po@memorysuppliers.com and we will be glad to help. We are here to help with any questions you may have, so feel free to contact us at anytime.

Cash On Delivery — COD:

Please contact us via the phone during our business hours to schedule COD.

Company Details:

Memory Suppliers, Inc Federal Tax ID: 36-4428318
Our W-9 form is available online.
GSA Contract: GS-35F-0408U
D&B DUNS Number: 043080584
ASI Number: 267448

Return Policy:

All items sent for a return must have a proper Return Merchandise Authorization (RMA) form accompanying the shipment. If the RMA form is missing MemorySuppliers.com reserves the right to decline a return.

Click Here to fill out RMA Form or you may request RMA Form via e-mail rma@memorysuppliers.com.

If you have a special request please contact us.

How long does it take MemorySuppliers.com to process RMA for exchange?
- Generally it will take 2-3 business days to ship out new merchandise once the RMA is received.

How long does it take MemorySuppliers.com to process RMA for refund?
- Credit is processed the same day as the RMA is received; it usually takes 2-3 business days for the credit to appear on your statement.